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Owner Manuals

Peugeot Rifter 2020-2023 Owner's Manual Safety Emergency or assistance call

92SafetyGeneral safety recommendationsDo not remove the labels attached in different places on your vehicle. They include safety warnings as well as identification information for the vehicle.For all work on your vehicle, use a qualified workshop that has the technical information, skills and equipment required, all of which a PEUGEOT dealer is able to provide.Depending on country regulations, certain safety equipment may be mandatory: high visibility safety vests, warning triangles, breathalysers, spare bulbs, spare fuses, fire extinguisher, first aid kit, mud flaps at the rear of the vehicle, etc.Installing electrical accessories:–The fitting of electrical equipment or accessories not approved by PEUGEOT may cause excessive current consumption and faults and failures with the electrical system of your vehicle. Contact a PEUGEOT dealer for information on the range of approved accessories.–As a safety measure, access to the diagnostic socket, used for the vehicle's electronic systems, is reserved strictly for PEUGEOT dealers or qualified workshops, equipped with the special tools required (risk of malfunctions of the vehicle's electronic systems that could cause breakdowns or serious accidents). The Manufacturer cannot be held responsible if this advice is not followed.–Any modification or adaptation not intended or authorised by PEUGEOT or carried out without meeting the technical requirements defined by the Manufacturer will result in the suspension of the commercial warranty.Installation of accessory radio communication transmittersBefore installing a radio communication transmitter with an external aerial, you must without fail contact a PEUGEOT dealer for the specification of transmitters which can be fitted (frequency, maximum power, aerial position, specific installation requirements), in line with the Vehicle Electromagnetic Compatibility Directive (2004/104/EC).Declarations of conformity for radio equipmentThe relevant certificates are available on the http://public.servicebox.peugeot.com/APddb/ website.Emergency or assistance call1.eCall (SOS)2.ASSISTANCEeCall (SOS)Your vehicle may be fitted with the eCall (SOS) system either as standard or as an option.The eCall (SOS) system provides direct access to the emergency services and is built directly into the vehicle.According to the country of sale, the eCall(SOS) systemcorresponds to the systems PE112, ERAGLONASS, 999, etc.
93Safety5The eCall(SOS) systemis activated by default.►In an emergency, press button 1 for more than 2 seconds.The lit indicator lamp and a voice message confirm that the call has been made to the emergency services*.The eCall(SOS) systemimmediately locates your vehicle and puts you in contact with the appropriate emergency services**.►Pressing again immediately cancels the request.The indicator lamp flashes while the vehicle data is being sent, and then remains lit when communication is established.If an impact is detected by the airbag control unit, an emergency call is made automatically, irrespective of the deployment of any airbags.This system is a public service and is free of charge.Operation of the system–Upon switching on the ignition, the indicator lamp lights up red, then green, and then goes out: the system is operating correctly.*In accordance with the general conditions of use of the service, available from dealers and subject to technological and technical limitations.**Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems. The list of countries covered and the telematic services provided is available from dealers or on the website for your country.–The indicator lamp flashes red: replace the back-up battery.–The indicator lamp is fixed red: system malfunction. The emergency and assistance call services may not work.–If the indicator lamp does not come on when the ignition is switched on, this also means that there is a system malfunction.If the problem persists, contact a qualified workshop as soon as possible.A system fault does not prevent the vehicle from being driven.Data processingAll processing of personal data by the eCall (SOS) function complies with the framework for protection of personal information established by Regulation 2016/679 (General Data Protection Regulation - GDPR) and Directive 2002/58/EC of the European Parliament and the Council, and in particular, seeks to protect the vital interests of the data subject, in accordance with Article 6 (1) d) GDPR.The processing of personal data is strictly limited to the purpose of handling the eCall (SOS) function used with the “112” single European emergency call number.The eCall (SOS) function is only able to collect and process the following data relating to the vehicle: vehicle identification number, vehicle type (passenger vehicle or light commercial vehicle), fuel type or power source, three most recent locations and direction of travel, number of passengers and a timestamped log file of the automatic activation of the system and its timestamp.The recipients of the processed data are the emergency call handling centres designated by the relevant national authorities in the territory in which they are located, enabling priority routing and handling of calls to the “112” emergency number.Data storageData contained in the system’s memory is not accessible from outside the system until a call is made. The system is not traceable and is not continuously monitored in its normal operating mode.The data in the system's internal memory is automatically and continuously erased. Only the vehicle’s three most recent locations, necessary for the normal functioning of the system, are stored.When an emergency call is triggered, the data log is stored for no more than 13 hours.
94SafetyAccess to dataYou have the right of access to data and as appropriate to request the rectification, erasure or restriction of processing of any personal data not processed in accordance with the provisions of GDPR. Third parties to which data has been disclosed shall be notified of any rectification, erasure or restriction carried out in compliance with GDPR, unless it proves impossible or involves a disproportionate effort.You also have the right to lodge a complaint with the respective data protection supervisory authority.If you want to claim your above-mentioned rights please contact us per email at: privacyrights@stellantis.com.For more information regarding our contact details please take a look at our Privacy & Cookies Policy on the brand's website.ASSISTANCE►If the vehicle breaks down, press button 2for more than 2 seconds to request assistance (confirmed by a voice message*).►Pressing again immediately cancels the request.*Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems and the official national language chosen by the owner of the vehicle. The list of countries covered and the telematic services provided is available from dealers or on the website for your country.Privacy mode allows you to manage the level of sharing (data and/or location) between your vehicle and PEUGEOT.It can be configured in the Settings touch screen menu.By default, depending on equipment, deactivate/reactivate geolocation by simultaneously pressing the 2 buttons, then press the "ASSISTANCE" button to confirm.If you purchased your vehicle outside the PEUGEOT dealer network, we invite you to have a dealer check the configuration of these services and, if desired, modify them to suit your wishes. In a multilingual country, configuration is possible in the official national language of your choice.For technical reasons, in particular to improve the quality of telematic services for customers, the Manufacturer reserves the right to carry out updates to the vehicle's on-board telematic system at any time.If you benefit from the Peugeot Connect Packs offer with the SOS and Assistance Pack included, there are additional services available to you in your personal space, via the website for your country.For information about the SOS and Assistance Pack, please refer to the general conditions for these services.Hazard warning lamps►Pressing this red button causes all the direction indicators to flash.They can work with the ignition switched off.Automatic operation of hazard warning lampsWhen braking in an emergency, depending on the rate of deceleration, the hazard warning lamps come on automatically. They switch off automatically when you next accelerate.They can be switched off by pressing the button.
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